Nordstrom has a reputation as one of the top companies in customer service and they proved it when I had an issue. I purchased two pairs of jeans on the 24th of September. I’m short so I always have to get my jeans altered. I left them at them at the store on the 24th and was told to come and get them on the 2nd of October. I returned on the 2nd and on both pairs of jeans one leg was shorter than the other. I called the store about the jeans and was told to bring them in again and I would have them ready the next day. So I brought them back that day and returned on the 3rd the very next day and they were still wrong. One leg was still shorter than the other.
The seamstress came in the fitting room looking stupid and acting like she didn’t realize that they still weren’t right. At this point I am pissed because this was my third time coming back to the store and my jeans still weren’t right. I got a sales associate to call the manager who was very apologetic. She asked me if I needed anything, and took a statement from me and promised to have the store manager call me the very next day. Even though I was angry, I appreciated the way the manager handled the situation.
The store manger called me the next morning and said she would refund the amount of the alterations. She then said I could get a new pair of jeans or I could bring back the ones I had and she would personally make sure they were altered the correct way. I chose to just get the pair of jeans and get them altered somewhere else. I liked the way both the manager and the store manager handled the situation. There is nothing worse then buying something, having problems with it and then having issues getting the problem fixed. Nordstrom gets an A in my book for customer service.
2 comments:
That is horrible but it's good that the manager was so helpful. Sometimes managers defend their employees even when they are wrong.
I don't blame you for getting a new pair of jeans and having them altered some place else.
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