I have had the opportunity to do a significant amount of traveling in my life, with a pretty significant spike in travel during the last two years. The vast majority of my traveling has resulted in me using air transportation. I fly many of the large and discount air lines, but the three air carriers that I use the most are Delta, US Air, and Air Tran. Most of my flying experiences have been exceptional. Despite the rising cost of airfare, the continued nuisance of lost luggage, delayed or cancelled flights the flight attendants aboard the flights have always managed to meet or exceed my expectations. They are always very friendly, concerned about meeting my needs, and always seem to have a great sense of humor. They always seem to make some of those percolating issues seem less significant. I really have a high respect for the men and women who make our flying experiences pleasurable. A correlation could be made to many other business industries. In business there are going to things that occur that are beyond our control, but with good customer service and a commitment to the customer the bottom line may not be impacted as dramatically.
Travis Preau
Subscribe to:
Post Comments (Atom)
2 comments:
I was so afraid this article was going a completely different way, as illustrated in this newspaper article or this article about the new Airbus. But then again, I guess I just did. Sorry
I hate flying! It is such a hassle now days. There is so much protocol after the whole 9/11 incident, but i guess it is there for a reason. Also it seems every time i have ever check in my baggage it gets lost. Here's my solution, don't check your bag, just find the biggest carryon that the airlines will allow and pack you things in that.
Post a Comment